Refund Policy

1. General Refund Policy

Refund eligibility depends on the specific experience booked and the policies of the operating provider. Each experience displays its applicable cancellation and refund conditions before booking confirmation.

2. Cancellations by the Guest

• Cancellations made within the allowed cancellation period may qualify for a full or partial refund, as specified.
• Cancellations made outside the permitted timeframe are non-refundable.
• Some experiences are non-refundable under any circumstance, which will be clearly indicated prior to booking.

Refunds will not be issued for:

• Late arrivals
• Early departures
• Unused portions of an experience

3. No-Shows

Failure to arrive at the scheduled time and location is considered a no-show. No-shows are non-refundable, regardless of reason, unless explicitly stated otherwise in the experience policy.

4. Modifications

Requests to modify a booking (date, time, participants) are subject to availability, provider approval, and the modification policy applicable to the experience. Approved modifications may result in price differences or additional charges.

5. Cancellations by Costa Rica Tripmasters or Providers

If an experience is canceled or significantly modified due to weather conditions, safety concerns, operational issues, or force majeure events, Costa Rica Tripmasters will make reasonable efforts to:

• Reschedule the activity
• Offer an alternative experience of similar value, subject to availability

If rescheduling or alternatives are not possible, a refund may be issued at the discretion of the provider.

6. Third-Party Experiences

For experiences operated by third-party providers, refunds are governed by the provider's specific refund policy. Costa Rica Tripmasters acts as a facilitator and is not responsible for refund decisions beyond the stated policy.

7. Refund Method and Processing Time

Approved refunds will be issued to the original payment method used at the time of booking, in the original currency of payment. Processing times may vary depending on the payment gateway, financial institution, and provider policies.

8. Non-Refundable Fees

Service fees, processing fees, or administrative charges may be non-refundable, if applicable and disclosed during the booking process.

9. Exceptions

No refunds will be granted for circumstances beyond our control, including but not limited to:

• Personal emergencies
• Travel disruptions
• Weather conditions that do not result in official cancellation
• Failure to meet health, age, or physical requirements disclosed prior to booking

10. Contact for Refund Requests

All refund or cancellation requests must be submitted in writing to:
costarica@tripmasters.com
https://www.costaricatripmasters.com

Requests must include booking details (name, date, experience, confirmation number) to be processed.